When your machines stop, your production—and profits—stop too. At the Concept Family of Companies, we understand how costly machine downtime can be to your operation. That’s why we’ve built a service team you can count on—highly trained, responsive, and ready to solve problems fast.
We recently caught up with Dan Zangerle, Service Manager at Concept, to share how our service division keeps customers across industries running at peak performance with machine tool expertise, rapid response times, and unmatched training.
More Than Support—True Service Partnership
Do you struggle with machine downtime, delays in service scheduling, or inconsistent technician experience? You’re not alone—and Concept is here to help. Our team of 24 highly trained field technicians delivers reliable service across a broad range of equipment. While we specialize in our exclusive brands, we also service many other makes and models.
Our core service offerings include:
- Preventative maintenance programs to reduce unplanned downtime
- Breakdown and repair service for fast recovery
- New machine installations and system setups
- Precision calibrations to maintain accuracy and compliance
Fast Response. Faster Resolution.
When you’re down, you need help—fast. That’s why our customers count on Concept for industry-leading response times and efficient repair completion. Our service coordinators and dispatch team keep technicians on the move, so we’re where you need us, when you need us.
A New Standard in Technician Training
Great service starts with great training. Our technicians go through a rigorous, internally developed Service Technician Training Program that includes:
- 100 hours of formal classroom training
- 150+ hours of onsite cross-training
- Modules on machine alignment, calibration, safety, PM procedures, and more
This ensures every technician shows up ready, capable, and safe—so your equipment gets the attention it deserves the first time.
Brands We Support
We proudly support the equipment we sell—but our service expertise extends well beyond. Our team is qualified to work on a wide variety of machine tools, metrology equipment, automation systems, and accessories. Whether it’s a CNC machine, CMM, laser scanner, or optical comparator, you can count on Concept’s service team to keep your operations running smoothly.
Ready to Talk Service?
From breakdown recovery to long-term maintenance planning, we’re here to be your service partner. Contact our service team today to learn how we can help reduce your downtime, extend the life of your equipment, and keep your shop running at peak performance.
Learn More about Concept Today!
